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First User Group Meeting held at JDC

JDC recently held the first User Group meeting at the factory in Guildford.  There was a presentation of the wide variety of services offered, including parts, repairs and refurbishments.   The day also included a tour of the facility, including pump testing at our on-site well and a demonstration of the iPump and iController.  Fleet managers enjoyed the rare opportunity of examining other brigades’ vehicles in build, as well as a chance to network over lunch.

Impressive all round" - Peter Heath, West Sussex FRS

"The day provided the opportunity to discuss with staff from JDC and other brigades both current and past issues.  This can only provide you with the facility for future change and improvements" - Dave Turner, West Midlands FRS

"Networking with other services at the meeting was very beneficial.  Also, the service we recently received on the repair of our Swansea ARP was both swift and painless" - Gareth Evans, Mid and West Wales FRS

For our part, we found it very useful to have feedback from customers on current and past build vehicles.  And judging by the attendees’ feedback forms, a good time was had by all - 100% rated the day as either good or excellent.  We’re looking forward to seeing everyone again next year.